Job Description​

• Know the processes, procedures, and standards for supporting and operating the application.
• Knowing our products inside and out so that you can answer questions.
• Processing booking, application, and verification request.
• Create a user interview, testing plan – process.
• Communicating with customers about their experiences with our product and service.
• Listening to customer complaints or concerns and working to resolve their issues.
• Analyze user behavior and product use needs.
• Analyze the basic data of the product, data entry.
• Organize the administration, operation and monitoring of application systems, product.
• Ensure customer satisfaction and provide professional customer support.

Requirements​

• Experience in product reviews, data analysis related to users with different interests and tastes.
• Ability to manage time and work itself.
• Ability to work in groups and independently.
• Ability to make decisions for the product.
• Being able to communicate in English is a plus.
• Proficient use with popular tools, online platforms, social networks.
• Honest, proactive, enthusiastic at work and under high pressure.
• Good communication, presentation and problem solving skills.

Benefit

• Free parking at building
• Work in cool and professional environment
• Once employee have passed probation and signed labor contract, the employee will have other benefits as follows:
• 15 annual leave per year
• Social insurance, health insurance, unemployment insurance (Vietnamese Law)
• Private insurance (Bao Viet)
• Mobile phone fee allowance base on company’s policy
• Participate in company’s event, team building, company trip, offsite
• Participate in company’s training programs
• Performance reviewed annually
• 13th month salary